Terms of Service

Acceptance

By using Petvol, you agree to these Terms of Service. If you do not agree, do not use the service.

Service description

Petvol organizes owner-entered pet care information into timelines and reports for communication with licensed veterinarians. It does not provide diagnosis, medication recommendations, or medical advice.

Veterinary disclaimer

Always contact a licensed veterinarian for medical concerns or emergencies. Petvol does not replace veterinary care and must not be used to delay emergency treatment.

Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly if you suspect unauthorized access.

Acceptable use

You may use Petvol for lawful pet-care record-keeping and coordination for pets you own or are authorized to care for. Authorized caregivers may include family members, friends, pet sitters, dog walkers, and other care providers invited or authorized by the pet owner. Petvol is not a veterinary practice-management, diagnostic, prescribing, or emergency service. Commercial resale, sublicensing, unauthorized account sharing, or use outside an authorized pet-care relationship is prohibited unless expressly permitted by Petvol. Do not misuse the service, upload unlawful or harmful content, access another user's data, reverse-engineer the platform, or attempt to circumvent product limits or security controls.

Billing and pricing

Petvol offers Free Preview and fixed-term paid access plans. Current prices (USD) are shown on our pricing page and at checkout:

• Free Preview — $0, limited report preview with no PDF export or share link.
• Weekly Vet-ready Access: 7 days — $3.99. One-time payment. No automatic renewal.
• Monthly Shared Care Access: 30 days — $9.99. One-time payment. No automatic renewal.
• Annual Shared Care Access: 365 days — $59.99. One-time payment. No automatic renewal.

Petvol offers Free Preview and fixed-term paid access plans. Each paid purchase is a one-time payment for a defined access period: Weekly Vet-ready Access (7 days), Monthly Shared Care Access (30 days), and Annual Shared Care Access (365 days). Paid access does not renew automatically. Petvol will not automatically charge the customer again after the purchase. When the access period ends, paid features become unavailable unless the customer manually purchases another access period. Because there are no automatic future charges, no subscription cancellation is required. Customers may continue using paid features until the displayed expiry date. Prices may change with reasonable notice; continued use after a price change constitutes acceptance. Petvol may offer referral or promotional discounts from time to time. Where an eligible referral link or QR code is used, the discounted price displayed at checkout controls. Promotional discounts do not change the fixed-term, one-time prepaid nature of Petvol access.

Refund Policy

Petvol paid access is sold as fixed-term, one-time prepaid access and does not renew automatically.

Paid access begins when payment is successfully confirmed and the purchased access is activated and made available to the customer.

Except where required by applicable law, required or processed by Waffo as the merchant of record, or where there is a confirmed billing error or material failure to provide the purchased service, payments are generally non-refundable after paid access has been activated.

This applies whether or not the customer has used any paid features. Choosing not to use Petvol, using Petvol only partially, or having unused time remaining in a 7-day, 30-day, or 365-day access period does not by itself create a right to a full or prorated refund.

Use of paid features, including full vet-ready reports, PDF export, report sharing, AI care tools, or paid Shared Care functionality, further confirms that delivery of the paid service has begun.

Because Petvol does not renew automatically, no subscription cancellation is required. Paid access continues until its stated expiry date unless it is refunded, reversed, suspended under these Terms, or otherwise required by applicable law.

Mandatory consumer rights under applicable law are not limited by this policy.

Refunds may also be processed where required by applicable law, payment-network rules, Waffo's merchant-of-record obligations, or for confirmed billing errors such as duplicate charges.

To request a refund or report a billing or service issue, contact support@petvol.com with the account email, order date, and a brief description of the issue.

Approved refunds are returned to the original payment method. Processing times depend on Waffo, the relevant payment network, and the customer's payment provider.

Disclaimers and limitation of liability

Petvol is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Petvol and its operators are not liable for indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim related to the service is limited to the amount you paid to us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

Term and termination

We may suspend or terminate your account if you violate these Terms of Service or applicable law. Consequences may include:

• Immediate suspension of access to paid features or your entire account.
• Permanent account termination without a refund for fees already paid if the violation is serious or repeated.
• Reporting to law enforcement or payment partners where required or appropriate.

You may stop using the service at any time. Prepaid access continues until the stated expiry date. Deleting your account does not automatically create a refund. Upon account termination, your right to use the service ends, but sections that by their nature should survive (including disclaimers, limitation of liability, and governing terms) will remain in effect.

Contact

Questions? Visit Petvol or email support@petvol.com.